Cancellation & Returns
For the benefit of our buyers, we aim to provide all relevant details on our website for each item along with their images. The products we supply are technical products and some items are custom-made products. Please make sure to select the right product as per your requirement as unfortunately, we do not accept returns. In the event of any manufacturing defect brought to our notice within 3 days of delivery, we will provide a replacement product at the earliest. We will need you to send back the product in its Original Packing with all accessories, instruction booklets, etc. that came with the pack (if any). Timelines of which will be informed to you at the time of generating a Return Request. Although we take the necessary steps to ensure the correct product is delivered to you if a wrong product is delivered to you, please raise a Return Request from your email within 3 days from delivery and we’ll arrange to replace it with the correct product. Please send us an email at support@szjinjia.com with images and a description of the problem and our team will assist with your replacement
Returns due to Delivery Issue
Shen Zhen Jin Jia HARDWARE prides itself on having stocks and has tied up with Suppliers/Vendors who maintain stock of their products. A Delivery charge, if applicable, will be presented to you on the checkout page. If we find the delivery time will take more than the said working days, we will contact you with a new dispatch time. At that point, if the new delivery time is acceptable to you, we will process the order or you can choose to cancel the order and get your money refunded in the mode of payment it was received by us within 15 days from your request. We are constantly working to reduce the delivery time with our vendors and will update this page as and when this happens. We will also update this on our social networking profiles so do subscribe to our channels.
Warranty Issues
If your purchase malfunctions under the Warranty (Warranty period explicitly specified), please send us an email at support@szjinjia.com with images and a description of the problem and our team will assist you with repairs or replacement. Please note that the prerogative to repair or replace is ours. We are always available to assist our valued clients.